Contact
Sacrae · Contact
Talk to us
A real person reads every message. Whether it's sizing, an order, or an idea you want to build with us — we're here, and we'll write back.
Write to us directly
For anything at all — sales@sacraebeauty.com
Replies within 1–2 business daysOrders & sizing
Quick answers first
Shipping, returns, and how to choose the size for your hair moment — most answers live in the Help Centre.
Partnerships
Work with Sacrae
Wholesale, distribution, creators and affiliates — there's a way to work together.
Before you write
A few of the questions we're asked most. If yours is here, you may not need us at all — but we're glad to help if you do. See the full Help Centre →
Which size should I choose?
It comes down to your hair moment. Smaller pieces suit half-up sections and face-framing hair; medium and large claw clips hold a fuller twist. Tell us your length and thickness and we'll guide you.
Full answer →Do the claw clips pull?
Our claws use the Grip Link System™ — a black band inside that replaces the usual metal spring, designed for secure hold and smoother removal than traditional spring-based clips.
Full answer →Where is my order?
Send us your order number and the email used at checkout and we'll check the tracking for you. Shipping times and options are on the delivery page.
Shipping & delivery →Can I return or exchange?
Because Sacrae pieces are personal beauty items worn in the hair, we can't accept returns once opened or worn. If your order arrived damaged or incorrect, message us with photos and we'll help.
Returns & refund →Find it faster
The pages people reach for most. Often the answer is one click away.
Help Centre
Sizing, materials, the Grip Link System™, care and the questions we're asked most — all in one place.
Open the Help Centre →Shipping & Delivery
Where we ship, how long it takes, and what to expect from order to doorstep.
See shipping →Returns & Refund
Our policy on worn pieces, and exactly what to do if something arrives damaged or incorrect.
Read the policy →While you're here
A small detour, if you'd like one. The pieces people write in about. See every collection →
Not a customer question?
If you want to stock, distribute or create with Sacrae, there's a better door for that.
Sacrae · Partnerships
Let's build it together
Boutiques, distributors, online shops, creators, communities. If you love the object, there's a way to work with us — first collab or hundredth.
Explore partnerships →
We read every message
No ticket numbers, no copy-paste. Tell us what you need and we'll write back like a person who actually cares about the object.
Prefer email? sales@sacraebeauty.com
